Customer Support Team Lead

About the role

Kalachuchi Digital is hiring a support specialist in Manila. Support is the front line of the product and, in this company, one of the fastest routes into product, success or QA. You will solve real problems for real people and be trusted to escalate properly rather than reading from a script.

Salaries in the Philippines are advertised as a MONTHLY figure, and the range below is monthly gross before the statutory 13th-month pay.

What the work actually looks like

Days are a mix of queue work, deeper investigation of the tickets nobody else has cracked, and improving the documentation so the same question does not arrive forty more times. Recurring issues get written up and taken to engineering with evidence attached. The role is on-site in Manila, which is where the team and most of our customers are.

What we look for

This is a mid-level role. You should already be able to take a loosely specified problem, break it down and ship it without close supervision. We look for clear writing, composure when someone is annoyed and correct, and the discipline to document rather than repeat. Curiosity about how the product actually works will take you a long way here.

Working at Kalachuchi Digital

Any shift requirement is stated up front, and night differential and transport allowances are paid where a shift applies. The range shown is a MONTHLY figure, which is how this market advertises salaries — it is not an annual number.