Product Manager, Consumer Experience

About the Role

We're looking for an experienced and strategic Product Manager to lead the evolution of our core consumer application experience. This is a rare opportunity to drive high-impact initiatives that connect users with high-demand hospitality, focusing heavily on intuitive design and user flow excellence.

As a Product Manager, Consumer Experience, you'll own the product vision and roadmap for the primary user experience (UX/UI) of the Dorsia app from discovery and search, to reservation booking and post-dining flow. You'll collaborate closely with engineering, design, data, and operations teams to deliver seamless, beautiful, and high-performing features. Your mission is centered in making Dorsia's app the most enjoyable and effortless way for our users to access and manage exceptional dining and coveted experiences.

What You'll Do

Product Leadership & Strategy

• Drive end-to-end product strategy and roadmap for the core consumer app experience (mobile-first)
• Define product vision, KPIs, and success metrics aligned with user satisfaction and booking volume
• Champion the user experience, driving feature development and optimization
• Work with cross-functional team to execute roadmap items with precision, speed, and quality

User Experience & Design Flow

• Audit and optimize critical user flows including restaurant discovery, search filtering, reservation booking, and in-app communication
• Partner with design team to transform wireframes into best-in-class features
• Focus on reducing friction and increasing conversion at every touchpoint

Customer & Market Insight

• Immerse yourself in user behavior using qualitative research and quantitative data
• Translate user feedback into clear, actionable product requirements
• Maintain awareness of competitor apps and emerging consumer mobile trends

Cross-Functional Excellence

• Collaborate across Design, Engineering, Marketing, Data, and Operations
• Own cross-team coordination, feature documentation, and launch readiness

Data-Driven Decision Making

• Partner with analytics to identify drop-off points and optimization opportunities
• Use tools like Mixpanel, Looker, and user session recordings
• Bring hypothesis-driven mindset to every product decision

Requirements

• 3+ years in product management roles with proven track record owning core consumer mobile app surfaces end-to-end
• Deep expertise in UX/UI design principles, information architecture, and mobile development ecosystems (iOS/Android)
• Experience contributing to 0-1 launches and iterating on mature product surfaces in high-volume consumer environment
• Fluency in modern software development processes and comfort working with design and engineering teams
• Advanced analytical skills: ability to query, model, and interpret data using SQL and behavioral analytics tools
• Excellent communication and storytelling skills
• Strong product intuition backed by rigorous user research and usability testing
• Comfortable with ambiguity and rapid iteration based on user feedback
• Passionate about food, hospitality, and creating magic through intuitive mobile technology

Compensation & Benefits

• Competitive salary tailored to experience and NYC market
• Equity
• Full suite of benefits including medical, dental, vision, and FSA
• 401(k) plan
• Flexible PTO
• In-office lunch three times a week
• Employee dining credits
• One Medical membership, Teladoc, Talkspace, Kindbody access
• Fast-paced, design-forward culture that values taste and ambition