1. Nothing renews automatically
Every plan is bought for 30 or 365 days with a single payment. We never store your card or set up an automatic payment, so there is no subscription to cancel. When a plan ends, your account goes back to the free plan and nothing you saved is deleted.
2. Refunds on plans
If you change your mind, write to us within 7 days of the payment and we will refund it in full. The plan ends when the refund is issued.
After 7 days we do not refund the unused part of a plan, except where the law requires it or where we could not provide what you paid for.
3. Employer listings, featured placements and unlocks
Credits bought on the Top up page never expire. Unused credits can be refunded within 7 days of purchase. A credit already spent — a listing submitted, a placement started, a candidate unlocked — cannot be refunded.
4. Duplicate or failed payments
If you were charged twice, or charged for a payment that did not complete, we refund the extra charge in full whenever you tell us. Payments that settle late are applied to your account automatically.
5. How to ask, and how long it takes
Email support@mailermen.com from the address on your account with the invoice number (you will find it on your billing page). Refunds go back to the card, UPI account or bank account you paid with, through Razorpay, usually within 5–7 working days of being issued.